Unscheduled websrv01 Downtime

Update: Oct 21 2:24AM
websrv01 is currently back online. Diagnostic tests are currently running on the server as we speak (thanks to Greg), but initial reports indicate that 1 of the 2 hard drives on websrv01 has died. Luckily we run a RAID 1 (mirror) configuration, so the other drive is picking up the slack (whew). Dell is aware of the issue and will get back to me later in the day to schedule a time for them to visit the data centre and investigate further. I will post more information as it becomes available.

Initial Report: Oct 20, 11:03PM
websrv01 is currently off-line. It is highly upsetting to say that; however, we are currently experiencing some major hardware issues / failures. I am currently working with Dell and our co-location provider to resolve the issue; however, we expect that the server will be down most of the day on Wednesday while we recover service.

Unscheduled websrv01 Downtime

This morning we experienced a short unscheduled service outage on websrv01 due to spam attack that took place early in the morning. This incident could have easily been avoided if a select few users had e-mail address passwords that were not incredibly simple. If you have a simple e-mail address password, please change it immediately. Passwords should be alphanumeric and contain a minimum of 6 characters, and no dictionary words.

Unscheduled websrv01 Downtime

We are currently experiencing an unscheduled service outage on websrv01 due to what we believe may be a hardware issue on the server. In fact, I think this could be the same issue we encountered on April 25th, and I hate to say it but our co-location provider *still* has not resolved the misconfigured the power port that our server is plugged into, so I am still unable to reboot the machine.

A technician has been informed of the problem, and someone is going down to the server to reboot it right now. Luckily, I am told there are people in the building today, so it should be back shortly. I will post an update as soon as I know anything.

Update 9:29AM
Data centre technicians are making their way to the server right now to fix the APC switch and restart the machine.

Update 10:26AM
I’m still waiting, and getting more angry by the minute. I apologize for the inconvenience.

Update 10:50AM
websrv01 is back online after the technician finally rebooted the server, I apologize once again for the inconvenience. I am fairly certain that they assigned John to my support ticket:

Data Centre Technician John
Data Centre Technician John