Unscheduled websrv01 Downtime

This morning we experienced a short unscheduled service outage on websrv01 due to spam attack that took place early in the morning. This incident could have easily been avoided if a select few users had e-mail address passwords that were not incredibly simple. If you have a simple e-mail address password, please change it immediately. ...

Unscheduled websrv01 Downtime

We are currently experiencing an unscheduled service outage on websrv01 due to what we believe may be a hardware issue on the server. In fact, I think this could be the same issue we encountered on April 25th, and I hate to say it but our co-location provider *still* has not resolved the misconfigured the ...

Unscheduled websrv01 Downtime

We are currently experiencing an unscheduled service outage on websrv01 due to what we believe may be a hardware issue on the server. Unfortunately our co-location provider misconfigured the power port that our server is plugged into, so we were unable to reboot the machine ourselves. Currently we have a technician assigned in Montreal who ...

Unscheduled websrv02 Downtime

A quick post to let you know that as of 10:55AM today websrv02 is currently off-line, and we are currently investigating the issue. At this time it appears as though the power port the server is plugged into at our data center has malfunctioned, but we are confirming this now with the network administrators. I ...

Silentweb News Update (Volume 4, Issue 3)

Final Upgrade Status Report I am pleased to report that the upgrades to both websrv01 and websrv02 were completed successfully, and for the most part without incident. There were a few minor hiccups which were caught by users, reported to us and resolved shortly there after. As of this moment there are no known issues ...

Silentweb News Update (Volume 4, Issue 2)

Server Upgrade Status Report I just thought I should send out a quick update to give everyone an idea how the upgrades are going. websrv02: We successfully upgraded websrv02 last night, with little in the way of problems. There was only minimal service interruption (about ~15 minutes), and all services are operating as normal. If ...

Silentweb News Update (Volume 4, Issue 1)

New Scheduled Downtime Notice I would like to notify you that there will be some scheduled downtime on both of our servers this coming weekend while we perform scheduled maintenance tasks and upgrades on both of the production machines. websrv02: Friday, January 30th at 10:00PM EST websrv01: Saturday, January 31st at 10:00AM EST The first ...